Refund Policy

Our Commitment to You

We at Bunny Streams back our IPTV service quality. The refund policy establishes transparent guidelines for customers seeking reimbursement.

Refund Eligibility

Refunds, whether full or partial, are possible under these conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, please complete these steps:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

Email notifications will be sent at every stage. Responses might take longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

In the following cases, refunds will not be provided:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once approved, refunds are completed within 3 business days, though it might take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.

Refunds are typically not offered for a change of mind after the first 7 days. We recommend reviewing our features and asking any questions before subscribing.

Auto-renewal applies to our subscriptions. Please get in touch immediately if cancellation is missed before the renewal date. Refunds for renewals are considered individually.